SOS Watch want you to be completely satisfied with your purchase of our devices and services. If you experience any service problems with your device please call our office (1300 767 225) and we will endeavour to resolve the issue over the phone in the first instance. If however the device is found to be defective, we will replace the device within the first 12 months at no cost to you. Please note that the 12 month warranty does not include any damage caused by water, abuse, misuse, vandalism, attempted unauthorised repairs, faulty electrical or other causes other than by normal wear and tear. To replace the device you must first send the watch in the original unit carton, including all items originally packaged with the device (batteries, re-charge cradle base, USB cable and adaptor) to; SOS Watch, 60 Meiers Road, Indooroopilly, QLD 4068. You must also include in the return package; an invoice number, your contact details (purchaser and watch receiver details), and a description of the problems and issues faced while using the device. Please note that the return package delivery charge will need to be paid by you. We recommend that you return the return package by registered post as we will not be responsible for the package that is not delivered to us.